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Returns and Refunds Policy

Last Updated: July 2026

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Thank you for shopping with BATIT & CO. UK LTD. We want you and your little one to love your purchase. If you are not entirely satisfied with your order, we are here to help under UK consumer law.

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1. Return Window

  • You have 14 days from the date you receive your item to notify us that you wish to return it.

  • Once you notify us, you have an additional 14 days to safely send the item back to us.

 

2. Return Conditions

To be eligible for a full refund, items must meet the following criteria:

  • Condition: Items must be unused, unwashed, and in the same condition that you received them.

  • Packaging: Items must be in their original packaging with all product tags fully attached.

  • Hygiene Items: For hygiene reasons, certain merchandise items (such as teething toys, pacifiers, or opened fabric sets) cannot be returned unless they are faulty.

 

3. Optional Subscription Returns

If you are part of our optional subscription service, the same 14-day return window applies to your individual subscription boxes.

  • Complete Boxes: Subscription items must be returned as a complete box set in their original condition.

  • Partial Returns: We cannot accept partial returns of individual items from a subscription box unless an item is structurally faulty.

 

4. How to Return an Item

To start a return, please follow these steps:

  1. Email Us: Contact our team at sales@batituk.co.uk with your order number and the reason for your return.

  2. Pack Securely: Place the items back into their original packaging to avoid transit damage.

  3. Post Your Item: Send the package to our Northern Ireland facility:BATIT & CO. UK LTD
    69 Bocombra Park, Craigavon, BT63 5FA

Note: Unless an item is faulty or delivered in error, you will be responsible for paying your own shipping costs for returning your item. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned package.

 

5. Refunds Processing

Once we receive your item, our team will inspect it and notify you of the status of your refund.

  • Approval: If approved, your refund will be processed immediately.

  • Payment Method: The credit will automatically be applied to your original method of payment.

  • Timeline: It typically takes 5 to 10 business days for the refund to clear and appear on your bank statement, depending on your card issuer.

 

6. Faulty or Damaged Items

If any baby clothing or merchandise arrives damaged or develops a fault, please contact us immediately at sales@batituk.co.uk with your order number and a photo of the defect. We will arrange a prepaid return label and provide a replacement or full refund at no extra cost to you.

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