BATIT & CO. Family Club
Terms & Conditions

1. Eligibility and Membership

1.1. Membership of the BATIT & CO. Family Club is open to individual residents of the United Kingdom and Northern Ireland aged 18 years or older.
1.2. Membership is limited to one account per person and associated email address. Accounts cannot be shared or transferred.
1.3. Corporate entities, groups, or commercial buyers are not eligible for membership. We reserve the right to terminate accounts suspected of buying for resale or commercial gain.
1.4. Membership is completely free, and no initial purchase is required to join. 

 

2. Earning and Redeeming Points

2.1. Points are awarded at a standard rate of 1 point for every £1 spent on eligible purchases on the BATIT & CO. Wix store.
2.2. Points calculations exclude amounts spent on delivery charges, taxes, gift cards, or purchases made using vouchers/store credit.
2.3. No Cash Value: Points accrued within the Family Club are non-transferable, possess zero cash value, and cannot be exchanged, sold, or redeemed for physical currency under any circumstances.
2.4. Points are valid for 12 months from the date of accrual. Any unredeemed points after this window will automatically expire and be forfeited.

 

3. Tier Status and Progression

3.1. The program operates across three tiers based on lifetime spend thresholds:

• Sprout Tier: 0 – 99 Points

• Blossom Tier: 100 – 299 Points

• Heirloom Tier: 300+ Points
  3.2. We reserve the right to modify tier thresholds, benefits, or point assignment values at any time, subject to a 30-day notice published on our website or sent via email.

 

4. The Circular Wardrobe Scheme (Pre-Loved Returns)

4.1. Members can earn bonus points (30, 50, or 75 points based on tier status) by returning outgrown, authentic BATIT & CO. merchandise for recycling or resale.
4.2. Strict Quality Criteria: To qualify for points, returned garments, plush toys, and hard merchandise must pass our internal inspection checklist. They must be authentic, intact, free of permanent stains or odours, structurally safe, and arrive freshly laundered.
4.3. Sole Discretion & Forfeiture: BATIT & CO. holds absolute and sole discretion over quality grading. Items failing inspection will not earn loyalty points. Due to hygiene regulations and processing costs, rejected items cannot be returned to the customer and will be routed automatically for recycling.
4.4. Free return postage labels (available to Blossom and Heirloom tiers) must only be used for approved cyclical returns. Misuse may result in account termination.

 

5. Monthly Promotional Free Prize Draw

5.1. The monthly "Order on Us" perk is operated as a Free Prize Draw in strict compliance with the UK Gambling Act 2005. It is not an illegal or unlicensed lottery.
5.2. Automatic Entry: All signed up BATIT & CO. Family members, limited to one entry per member.
5.3. No Purchase Necessary Route: Non-members may enter the monthly draw for free by sending their name, address, and email account on a standard postcard to the official BATIT & CO. postal address before the last day of any calendar month.
5.4. One winner is selected at random per month to receive a digital shopping credit matching their recent basket value, capped at a maximum value of £50. The odds of winning are identical for both entry routes.

 

6. Data Protection and Privacy (UK GDPR)

6.1. BATIT & CO. processes all personal data collected through the loyalty program in accordance with our Privacy Policy and the UK Data Protection Act 2018 (UK GDPR).
6.2. Child Privacy: We collect baby birth dates/due dates solely to distribute automated, age-appropriate discount codes and milestone rewards. By submitting this information, you provide your explicit parental/guardian consent for us to process this data. This data is kept confidential and is never shared with third-party advertising brokers. 

 

7. Limitation of Liability and Termination

7.1. BATIT & CO. reserves the right to suspend, terminate, or amend the loyalty program, its structure, or any individual account at our absolute discretion if fraudulent activity, abuse of perks, or breach of these terms is detected.
7.2. To the maximum extent permitted under UK and Northern Ireland consumer law, BATIT & CO. will not be liable for any system downtime, digital platform errors, or processing delays within the Wix loyalty app architecture.

 

8. Governing Law

8.1. These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales, Scotland, and Northern Ireland. Any disputes arising from this program will be subject to the exclusive jurisdiction of the competent courts of the United Kingdom.