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Terms and Conditions

Last Updated: 12 July 2026

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These Online Terms and Conditions (“Terms”) govern your access to and use of our website, the registration of your online customer account, and any digital purchases of baby and children’s clothing, merchandise, or digital gift cards made through our online checkout.

By checking the "I Agree" box during signup or checkout, or by browsing this website, you enter into a legally binding agreement with BATIT & CO. UK LTD. (“we”, “us”, “our”), a company registered in Northern Ireland under company number NI736503 with our registered office at 69 Bocombra Park, Craigavon, BT63 5FA. [1]

 

 

1. Digital Platform Use & Online Accounts

  • E-Commerce Account Creation: Accounts are strictly for adults aged 18 or older. By registering, you confirm you are opening this account for personal consumer use.

  • Electronic Credentials: You are solely responsible for protecting your online login details, username, and password. Any orders placed through your account will be deemed authorised by you.

  • Digital Privacy & Children's Data: We operate in strict compliance with the UK Age Appropriate Design Code (Children's Code). We do not knowingly track, market to, or collect data from minors.

  • Website Availability: We do not guarantee that our online storefront will always be available, uninterrupted, or error-free. We may temporarily suspend the site for digital maintenance or stock updates without prior notice.

 

 

2. Digital Checkout, Contract Formation, and Zero-Rated VAT

  • The Online Ordering Process: Displaying products on our online store is an "invitation to treat." Your order at checkout represents an offer to purchase.

  • Digital Contract Formation: A binding contract is only formed when we electronically dispatch the goods and send you a "Your Order Has Been Dispatched" email notification. Automated payment receipts or order acknowledgement emails do not constitute contract acceptance.

  • Pricing & System Glitches: In the event of an obvious technical glitch or pricing error on the website, we are not obligated to provide the goods at the incorrect lower price. We will cancel the online order and refund you immediately.

  • Online VAT Adjustments: In accordance with UK HMRC VAT Notice 714, qualifying baby and children's apparel/footwear under age 14 are dynamically calculated at 0% VAT at checkout. Standard 20% VAT applies to adult merchandise, accessories, or shipping rates where legally required.

 

 

3. Digital Gift Cards

  • Validity Period: Digital gift cards issued on our platform are valid for exactly 1 year (12 months) from the date of purchase.

  • Expiry: On the first anniversary of the purchase date, any remaining unused balance will automatically expire and become invalid. Expired balances cannot be refunded, transferred, or reinstated.

  • Redemption: Digital gift cards can only be redeemed online at our digital checkout. They cannot be exchanged for physical cash or used to purchase other gift cards.

  • Statutory Rights: The 14-day online cooling-off period applies to the initial purchaser of an unused digital gift card. Once a gift card has been partially or fully redeemed, it cannot be refunded.

 

 

4. Product Safety & Online Imagery Disclaimer

  • UK Safety Certifications: Every item sold via our online portal complies with UK digital safety standards, including General Product Safety Regulations 2005 and specific standards for children's drawstrings (BS EN 14682:2014).

  • Screen Display Disclaimer: We make every effort to display product colours and textures accurately. However, we cannot guarantee that your device’s screen or display settings will perfectly reflect the actual colour of the physical garment.

 

 

5. Statutory 14-Day Right to Cancel (Distance Selling)

As an online-only consumer, you are protected by the UK Consumer Contracts Regulations for distance selling: 

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  • The Cooling-Off Window: You have the right to cancel your online purchase for any reason within 14 days from the day the delivery carrier drops off the goods at your address.

  • Exemptions: Personalised merchandise (e.g., custom name embroidery) or hygiene-sensitive items that have been unsealed cannot be returned.

  • Online Return Process: To exercise this right, you must submit a cancellation request via our online return portal or email us before the 14-day window closes.

  • Return Shipping & Cost: You must mail the physical items back to our warehouse within 14 days of your cancellation notice. The customer is solely responsible for paying all return postage and shipping costs. We highly recommend using a trackable shipping service.

  • E-Commerce Refunds: We will issue a refund (including our standard outward delivery fee) directly to your original online payment method within 14 days of the goods arriving back at our warehouse. 

 

 

6. Faulty Goods & Digital Claims

Under the UK Consumer Rights Act 2015, if any clothing or merchandise arrives damaged, faulty, or not as described on our website, you have the following online remedies:

  • Digital Rejection (0–30 Days): Email our online support team with photographic proof of the fault to receive a full refund or a fast-track replacement.

  • Repair or Replacement (30 Days–6 Months): If a product defect surfaces within six months, we will repair or replace the item at our expense.

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7. Electronic Communications

By creating an online account, you agree to receive transactional electronic communications from us (such as order updates, digital receipts, and password resets). Marketing emails will only be sent if you explicitly opt-in via our newsletter checkboxes.

 

 

8. Governing Law

These online terms are governed by and construed in accordance with the laws of Northern Ireland. Any digital contract disputes will be handled exclusively by the courts of Northern Ireland, though consumers residing in England, Scotland, or Wales may also bring claims in their local respective UK courts.

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